About
Operator Profile
I'm Miguel Gomez, a developer based in San Francisco. I build things — apps, tools, automations. If it solves a problem or teaches me something, I'm in.
My focus lately is iOS development, security tooling, and AI experiments. I learn best by doing: shipping something, breaking it, and iterating until it works.
Outside of code: running, lifting, and building PCs.
Interests
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Running — looking to break a 20 minute 5k soon
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Weightlifting — 5× per week
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Building computers
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AI agents and automation tools
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Hiking and traveling
Work History
Feb 2024 · Present
IT Specialist · Service Desk Coordinator
Leading service desk operations — ticket routing, SLA management, tooling improvements, team coordination, and escalation handling.
Aug 2023 – Feb 2024
IT Service Desk Manager
Managed day-to-day service desk operations, mentored junior analysts, implemented workflow automations that reduced ticket resolution times.
Oct 2021 - Aug 2023
IT Student Consultant
Provided technical support, device management, and user training. First hands-on role — built foundational skills in endpoint management and helpdesk workflows.
Education
San Francisco State University
Computer Science